Privacy Policy

This Privacy Policy governs the collection, use, and protection of personal data by NETCORE CRM ("we", "our", or "us"), accessible via https://crm.qwartz.net and associated mobile applications. NETCORE CRM is an enterprise employee and fleet management system designed to coordinate logistics, driver routes, vehicle inspections, and task management. By using our service or mobile application, you agree to the collection and use of information in accordance with this policy.

To provide fleet management and workforce scheduling services, we collect the following categories of data:

• Account & Identity Information: User name, login credentials, employee ID, phone number, and assigned organization/role.
• Location Data (Foreground & Background): Precise GPS location data collected while using the app or while active during work shifts.
• Photos & Camera Data: Vehicle inspection images, fuel receipt uploads, document scans, and task verification photos provided by the user.
• Device & Diagnostics: Device hardware model, operating system version, app version, unique device identifiers, IP address, and crash reports.

NETCORE CRM collects precise location data (GPS coordinates, speed, heading) to enable live fleet tracking, route optimization, distance calculation, and job dispatching. • Foreground Location: Tracked while the app is active on screen during work tasks. • Background Location: Tracked when enabled during active shift hours, even when the app is closed or not in use, to ensure continuous safety monitoring, accurate route logging, and real-time dispatch updates. We DO NOT track location outside of active work duties or for any advertising purposes. Location tracking can be paused by ending your active shift in the app or disabling location permissions in your device settings (note: disabling location may limit operational features).

The mobile application requests permission to access your device camera and photo library exclusively for operational tasks, including: • Capturing vehicle pre-trip and post-trip inspection photos. • Uploading maintenance, damage, or incident reports. • Scanning or attaching work orders and delivery receipts. Photos are uploaded securely to NETCORE CRM servers and associated with your work log.

We process the collected data strictly for internal operational purposes: • Managing fleet logistics, driver routes, and task assignments. • Authenticating user access and securing employee accounts. • Calculating mileage, shift duration, and job completion reports. • Technical support, app diagnostics, and service reliability improvements.

We prioritize user privacy and data security. • No Advertising: We do NOT sell, rent, or monetize your personal or location data to third parties or advertising networks. • Infrastructure & Service Providers: Data may be processed by trusted infrastructure partners (such as hosting, network security, and database providers including Cloudflare) strictly to host and run the service. • Legal Requirements: We may disclose data if required by applicable law, regulation, or legal process.

• Security: All data transmissions are encrypted using standard HTTPS/TLS protocols. Access to stored data is restricted to authorized company administrators. • Retention: We retain user data for as long as the employee account is active or as required by the organization for operational audit and legal record-keeping.

Users have the right to: • Access, review, and request corrections to their personal profile data. • Revoke app permissions (Location, Camera, Notifications) at any time via device settings. • Request account deletion and removal of personal data. To initiate account or data deletion, contact your organization administrator or email us at [email protected].

If you have any questions, concerns, or requests regarding this Privacy Policy or data processing, please contact us: • Service: NETCORE CRM Platform • Website: https://crm.qwartz.net • Email: [email protected]